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Use the pink sticky notes and the starburst shape to indicate pain points. These are potential causes for excessive Lead Time or loss of quality. Once mapping is complete you can use the Fishbone Diagram and the 5 Whys to drill down more to root causes.

Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.