In the Define Phase, how do I conduct the first meeting with my team and what are the steps?

Your first meeting can be either in person, or conducted using a teleconference application such as Google Hangouts, WebEx, GoToMeeting, etc. Don’t let distance get in the way. The other critical step before your team meeting is to make sure…

To access this post, you must purchase Go-Getter Membership.

Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.

Elisabeth Swan

During a Process Walk, what do you do with a lot of variance within the responses?

I am a newby on Process Improvement. How do I make sure 5 Whys is used correctly to lead to the root cause?

Lean seems to only focuses on external customers, but what about internal customer focus?