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For a group with strong personalities you may want to shift to a defined scale. That’s more work since you’ve got to get some data to understand the Full-Time Equivalents (FTEs) in terms of resources or the potential dollar savings. That ought to help!

Elisabeth Swan

Elisabeth is a Managing Partner at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.