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I was wondering if you or one of the black belts could provide insight as to which process improvement framework is better, Plan Do Check Act (PDCA) or DMAIC? Maybe there is a time to use one over the other but I was looking to see if there was any guidance on which is preferred…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.