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We recently got one of our items on our list automated, but now we have no support for the process. I am now being asked to report on the success but do not feel comfortable with the data, while management won’t let me stress the concern. What should I do? That is a tough place…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.