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I’m a Lean Six Sigma fan! As Operations Manager in an IT company, I am convinced a company-wide Lean Six Sigma implementation will bring standardization and stabilization. How can a manager successfully cast a vision to a team with 4 other managers who have shown zero interest in two previous conversations about the subject? If…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.