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The scales we used in this presentation are somewhat typical of what’s used in the service industry. Processes like car manufacturing have very specific ones focused on vehicles. If you do a Google Images search on FMEA Scales, you can…
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Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.