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I work in the federal government. I was assigned as a team lead. My first initiative, eight months ago, was to establish a process management plan. There is still no approval from management to release the plan to all parties in the process. How can I encourage approval and importance on this initiative? Your situation…
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Carol Knight-Wallace

For more than 25 years, Carol Knight-Wallace has been helping organizations in the public and private sectors achieve excellence through Lean Six Sigma application, project management, strategic planning, and facilitation. Her experience includes Fortune 100 financial services companies, healthcare, manufacturing, government, non-profit, and higher education.