This can be a big problem especially in a unionized environment. Change can be hard, especially when people feel like they have a lot to lose in because of the change. This is definitely a cultural issue that can take a while to overcome. If we focus on the process and not the skills people bring to the table it can help alleviate some of that.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.