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This can be a big problem especially in a unionized environment. Change can be hard, especially when people feel like they have a lot to lose in because of the change. This is definitely a cultural issue that can take a while to overcome. If we focus on the process and not the skills people bring to the table it can help alleviate some of that.

Tracy O'Rourke

Tracy is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.