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If a bunch of solutions are implemented at the same time, it may be difficult to quantify which changes had an impact. At the same time, we see multiple solutions being implemented all of the time. The key to doing this is identifying a measure or indicator for each solution that helps determine the success/impact.…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.