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There is something bigger here, culturally, that needs some thought. Some analysis of the pattern of process improvement needs attention. Have people been successful with implementing process improvement? Have they been recognized? What is happening with how process improvement is being executed, that is causing employees to react this way? This might be an opportunity to perform a mini-PDCA (plan-do-check-act) on the process improvement initiative. If process improvement were really going to save employees time, or make customers happier, there would be more excitement. But if it’s not saving them time, or having a reverse affect, we might be putting the nail in the process improvement coffin.

Tracy O'Rourke

Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.