First, you need to brainstorm all the potential root causes, fill your fishbone! Go ahead and let it be unfiltered. Then, start the filtering process. A good questiont to ask is: “Of these causes, what do we have control over?” (circle them, or highlight them), Then from those, start to prioritize the root causes that the team can work towards proving or disproving before jumping to solution.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.