How do you handle an employee who is constantly looking for cracks in the process to revert back to the old way of doing things?
This is a great question. But before we can develop a strategy, we have to understand the root causes behind the behavior. Here are some questions I would have about the employee and the process changes: Did we call his/her…
Tracy is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
Lean Six Sigma Problem-Solving Training That Delivers Results 81% of our learners deliver measurable improvement results.