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The easiest kind of change is when those that need to change are involved early in participating in how the change will happen. Often, change is done to people, not with them. Other people decide how change will happen for others all the time. This type of change although sometimes necessary in organizations, is not…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.