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The easiest kind of change is when those that need to change are involved early in participating in how the change will happen. Often, change is done to people, not with them. Other people decide how change will happen for others all the time. This type of change although sometimes necessary in organizations, is not how we want process improvement changes to happen because this approach creates a high level of resistance. Often what we see, is people don’t want to involve others because “it takes too long.” In actuality, not involving others in implementing change doesn’t work very well. Actually, it takes longer to make change happen this way. People then wonder why nobody wants to make the change. So, before any change or a solution is decided on, identify who’s area will potentially change the most, and involve as many people from that area as early as possible and let them help you come up with really robust process solutions.

Tracy O'Rourke

Tracy is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.