This is why Root Cause Analysis is SO important. Jumping right from a problem to a solution feels like shooting in the dark because it is! If Root Cause Analysis and discovery are completed prior to brainstorming solutions, individuals and teams have a better chance of identifying the root of the problem and coming up with a solution that addresses the root of the problem. Gut instincts might be good, but data is always better!

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.