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Working in the banking industry, how can you get executives to really understand the true value is beyond just measuring or focusing on hard dollar? We are counting time savings but that always turns into a conversation on how we can reduce head count. It’s very important that head count is not a goal of…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.