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How can Lean Six Sigma be used in the service industry? More specifically, how can it be used in the accidental claims approval department with a general insurance company? Process improvement can definitely apply here. We’ve seen Insurance companies such as Trustmark Insurance and National Insurance companies make significant strides to improve their processes. Even…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.