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It’s harder when you take on the job of trying to change others, it’s easier when you invite them to become part of the process. Find ways to include people. Ask their opinion on the sources of issues. Ask what issues they see in the process. Engagement happens more often when people feel a sense of ownership. I hope that helps!

Elisabeth Swan

Elisabeth is a Managing Partner at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.