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It’s harder when you take on the job of trying to change others, it’s easier when you invite them to become part of the process. Find ways to include people. Ask their opinion on the sources of issues. Ask what issues they see in the process. Engagement happens more often when people feel a sense…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.