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Like any process that has a customer, there can be opportunity to make improvements, whether the improvements are to improve the cycle time of the audit or to improve the accuracy of the audit. We worked with a state IRS department that mentioned, “Our customers don’t like it when we audit them. They hate us!”…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.