Hospital Reduced New Employee Onboarding Time By 44% With GLSS
Canada
Healthcare
HR
44%
- The problem: Onboarding new employees took too long—over 17 days. This excessive time frustrated new employees and impacted productivity, ultimately, impacting patient services.
- With GLSS’s Lean Six Sigma Green Belt Training & Certification, this hospital reduced the onboarding time to under 10 days—a 44% improvement.
Automate Project Work + Documentation with Kure
In healthcare, every minute counts. Efficient staffing is crucial to maintaining quality patient care and smooth operations. However, this hospital in Ontario, Canada, was struggling with onboarding new employees. What should have been a quick process was dragging out far too long.
New hires were waiting over 17 days to complete the onboarding process, leading to frustration, delayed productivity, and, ultimately, a negative impact on patient care. Realizing the need for change, the hospital turned to GLSS Green Belt Training & Certification for a solution, seeking a streamlined, efficient approach to reducing onboarding time.
Upon investigation, the team uncovered several key issues slowing down the onboarding process.
- First, the hospital’s system access permissions were overly restrictive. Important information was not readily available to the people handling the onboarding process, which caused delays in moving things forward.
- Next, there was no standardized process—different departments were handling onboarding in their own way, creating inconsistencies and further slowing things down.
- Lastly, tasks were completed in a strictly sequential order. For example, occupational health checks had to be fully processed before any HR paperwork could even begin, which unnecessarily added time to the entire procedure.
To tackle these challenges, the hospital used its GLSS Green Belt Training & Certification to implement a series of targeted improvements.
- The first step was to adjust the system access permissions, ensuring that everyone involved in the onboarding process had the information they needed at their fingertips. This eliminated unnecessary waiting and sped up decision-making.
- Next, GLSS helped the hospital develop a standardized onboarding process that all departments would follow. This consistency ensured that everyone was on the same page, reducing confusion and delays.
- Finally, they restructured the process to allow certain tasks, like occupational health checks and HR paperwork, to be completed simultaneously. This shift from a sequential to a parallel workflow shaved off several days from the overall onboarding time.
with GLSS
This project showed how crucial an efficient onboarding process is, especially in healthcare, where every delay can ripple out to affect patient care. By utilizing GLSS Training & Certification, the hospital implemented innovative solutions that delivered results quickly.
The instructional design and content provided by GLSS helped the team make lasting improvements that not only streamlined the onboarding process but also set the stage for continued success. With a faster, more efficient system in place, the hospital is now better positioned to bring new employees on board and get them contributing to their important mission sooner.
*We value our clients’ confidentiality. While we’ve changed their names, the results are real.
