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The Hard Work Behind Soft Skills - Change Management Round Up -

“The soft stuff is the hard stuff.” – A quote from the late, legendary leader Roger Enrico, and he was right! We can build process maps with a pile of post-its. We can use the 5 Whys to get to root cause. But when it comes to convincing others to do the right thing, our Lean Six Sigma skills often fail us. We’ve been there! So we’ve compiled a list of our best blogs, our best webinars and reviews of the best book to help you out. Spend some time building your soft skills (the more tender muscles) and you’ll find you’ve got more friends than you thought you did.

Soft Skill Blogs

Soft Skill Webinars

Book Reviews

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.