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Most people don’t want to share their process with others because of fear. People that are fearful or in a high-blame environment do not want to share, because they don’t want to be caught in a “Gotcha” moment.

The environment can make employees territorial. If you want people to share, you need to address their fear. You have to make sure to tell people that it is about the process, it’s not about finding fault or a witch hunt, and, stick to your word!

Acknowledge that the process is not designed optimally and that the people in the process are the biggest victims of that. Make it OK to share what is messed up about the process, because those who don’t want to share are just avoiding the hall of blame!

Tracy O'Rourke

Tracy is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.