How do you handle the willingness or unwillingness of Subject Matter Experts to share information about a process to a facilitator?
Most people don’t want to share their process with others because of fear. People that are fearful or in a high-blame environment do not want to share, because they don’t want to be caught in a “Gotcha” moment. The environment…
Tracy is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
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