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This could be once again, the “Deming 5%” of true people issues, but it may come back to procedures as well. I’d put some energy into finding out what, in particular, they don’t like about working for that particular team…
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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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