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How do you handle a team member that continually wants to postpone follow-up meetings (asking to push to next month, etc.)? Is it better to postpone to retain the member or exclude to keep the project on-time?

I guess it would depend on what that team member was responsible for. If you could get the work done without the team member I would work toward making forward progress. You could use the RACI matrix to clarify whether that person needs to be “consulted” prior to a given decision or action step. If their presence is vital to completing team deliverables you might be in a position to postpone meetings. But if the team can make progress in the meantime they should be sticking to the agreed upon time line.

Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.