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Very similar to how we promote and encourage good behaviors we want to keep seeing…with positive reinforcement. Also, it can be helpful to ask them to provide feedabck on what they could do differently to learn and apply more of the DMAIC tools. Let them tell you! 🙂

Tracy O'Rourke

Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.