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How granular should the problem be? Should it be a particular error that is occurring with high frequency, or the process where that error occurs? You can start where it’s most helpful. Some teams start with a general issue in…
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Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.