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You can start where it’s most helpful. Some teams start with a general issue in order to understand the underlying issues. Then they begin a new Fishbone with the more granular, particular problem to dig into that. But if you already know a specific issue you want to understand then you could start there.

Elisabeth Swan

Elisabeth is a Managing Partner at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.