What is a good way to figure out what data to collect?
The first step is to clarify what issue you are trying to understand (i.e. The problem of breaking dishware). The next step is to list all the questions you want answered in order to conduct proper process analysis (i.e. Where…
Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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