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If everyone in an organization were a Green Belt, that would be wonderful because they would have a common language, a common understanding of the Phases and the process improvement methodology. If a Green Belt said they were in the Measure Phase, everyone in the organization would know what that means, and the tasks they…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.