How would you go about dealing with people who think all ideas are bad ideas unless they came up with it?
This is a tough one, but a helpful technique is called “LCS,” or Likes, Concerns, Suggestions. When using this technique in a group setting, you set the ground rules for when responding to an idea. First you have say what…
Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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