How would you go about dealing with people who think all ideas are bad ideas unless they came up with it?

This is a tough one, but a helpful technique is called “LCS,” or Likes, Concerns, Suggestions. When using this technique in a group setting, you set the ground rules for when responding to an idea. First you have say what you like about it (even if there’s not much). The next step is to come…

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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.