If you were given a process to change and it didn't roll out successfully because of conflicting items going on, how can you best re-roll it out to be successful?

Learn what stopped it first. Take the time given to conduct a pilot. Pilots are another way to build ownership from and get feedback from people you haven’t heard from yet. Use the time available to build ownership and momentum.

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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.