If you were given a process to change and it didn't roll out successfully because of conflicting items going on, how can you best re-roll it out to be successful?

Learn what stopped it first. Take the time given to conduct a pilot. Pilots are another way to build ownership from and get feedback from people you haven’t heard from yet. Use the time available to build ownership and momentum.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.

Elisabeth Swan

Would you create an A3 for each project? If so, would someone potentially be discussing multiple A3’s per session?

Must all staff be trained in the Lean Six Sigma Program in hospitality? Who should be chosen to be certified?

Should my project to minimize cost and increase profit have a member? If so, from which departments in the company?