If you were given a process to change and it didn't roll out successfully because of conflicting items going on, how can you best re-roll it out to be successful?

Learn what stopped it first. Take the time given to conduct a pilot. Pilots are another way to build ownership from and get feedback from people you haven’t heard from yet. Use the time available to build ownership and momentum.

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Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.

Elisabeth Swan

Are there processes where flow may not be as important as effectiveness or quality?

As a Lean instructor that has no managerial clout within the company, how do you implement upward into the organization?

Do you have any experience introducing 5S to field resources and their company vehicles? How would you get remote worker buy in?