You interview the people that do the process. Go from desk to desk, and follow “the thing.” If the “thing” switches buildings, go to that building. Sometimes, doing a walk can be a disruption to people around the process. Let people know that you’re coming, and for how long you will be there.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.