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Learner Login FAQ +1-650-690-2515

You interview the people that do the process. Go from desk to desk, and follow “the thing.” If the “thing” switches buildings, go to that building. Sometimes, doing a walk can be a disruption to people around the process. Let people know that you’re coming, and for how long you will be there.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.