How do you do a Gemba Walk in transactional spaces?
You interview the people that do the process. Go from desk to desk, and follow “the thing.” If the “thing” switches buildings, go to that building. Sometimes, doing a walk can be a disruption to people around the process. Let…
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
If they are your peer, unless you want to hold them accountable, there isn’t anything you can really do. Focus on your own learning and development, and when an opportunity arises to say something about skipping steps then seize it.
Some would say that a Balanced Scorecard is a form of a Dashboard and that Scorecard and Dashboard can be used interchangeably. A Balanced Scorecard is very specific type of Dashboard that gives executives a framework with four key categories…
Training Your Team?
Partner with us and get the Expert Support You Need to Succeed.