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Force Field Analysis is a great tool for uncovering issues, and you can include others in brainstorming what’s working for and against a specific change. I think what’s key is the follow-up. You have to engage the group in determining how to leverage to positive forces and mitigating the negatives in the interest of reaching a goal.

Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.