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Yes, it is very structured. The idea is to promote freedom with boundaries. So, there are lots of opportunities to think, share, practice, but there are definitely specific structure and direction to facilitate that environment. This type of facilitation can be a little scary for trainers used to owning the room, and lecturing. You are giving up an element of control, but with that comes a much greater level of engagement, energy and learning in the room.

Tracy O'Rourke

Tracy is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.