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They are often used in tandem. First you can brainstorm potential root causes and then “affinitize” them into groups. Those groups can then become the bones of a fishbone and you can both spread out the potential root causes on…
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Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.