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When using multi-voting, the options are the main choices. On a Fishbone, this would be each distinct potential root cause. Sometimes people use a flipchart to list the potential root causes to chase down since it’s “neater.” That’s up to…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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