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When using multi-voting, the options are the main choices. On a Fishbone, this would be each distinct potential root cause. Sometimes people use a flipchart to list the potential root causes to chase down since it’s “neater.” That’s up to you!

Elisabeth Swan

Elisabeth is a Managing Partner at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.