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Negative Nancy is often good at pointing out why things won’t work. This means she makes a great participant in Fishbone Diagrams. She’ll point out what is causing problems and the team can use the 5 Whys to get to…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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