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Negative Nancy is often good at pointing out why things won’t work. This means she makes a great participant in Fishbone Diagrams. She’ll point out what is causing problems and the team can use the 5 Whys to get to root cause. It also means she’s been heard and involved and that is a positive.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.