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I hear you. We often say that organizations are “data rich” but “information poor.” A good reminder here is reflection on the higher purpose of the project. The question to ask is, “For the Sake of What?” People need reminders. We also try to make improvement visible. If you publish a dashboard of each project and show the improvement of the Project “Y” then you can use peer pressure to encourage people to “move the needle.” If the analysis is not truly improving the process, then the project will have nothing to show for the effort. Make that public where possible.

Elisabeth Swan

Elisabeth is a Managing Partner at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.