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I recommend not selecting what Process Map to do until you’ve done the walk. Here’s why:

  • What did you see?
  • How do you want to display that?
  • Are there a lot of hand-offs in the process and is that what you want to emphasize?

Then yes, a Swimlane Map is great. Is there a lot of wait time in the process? Then a Value-Stream Map may be better. What if excessive motion was discovered? Then a Spaghetti Chart is applicable.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.