skip to Main Content
I recommend not selecting what Process Map to do until you’ve done the walk. Here’s why: What did you see? How do you want to display that? Are there a lot of hand-offs in the process and is that what you want to emphasize? Then yes, a Swimlane Map is great. Is there a lot of wait…
This post is only available to members.

Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.