What should you do when facing the blooper "Passing the Buck"?

The best way to handle many of these is to ask a question rather than accuse someone. We always want to give folks the benefit of the doubt and sometimes they don’t realize that they are doing these behaviors. So,…

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Tracy O'Rourke

Tracy is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.