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The best way to handle many of these is to ask a question rather than accuse someone. We always want to give folks the benefit of the doubt and sometimes they don’t realize that they are doing these behaviors. So, it’s important to be respectful in the questioning. The question I would ask here as a coach or team member is this:

Are we actually improving the process by reducing work or steps? Or are we just moving the work to someone else, or another department? What can we do to improve the process rather than just moving the work to someone else?

Tracy O'Rourke

Tracy is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.