The best way to handle many of these is to ask a question rather than accuse someone. We always want to give folks the benefit of the doubt and sometimes they don’t realize that they are doing these behaviors. So, it’s important to be respectful in the questioning. The question I would ask here as a coach or team member is this:

Are we actually improving the process by reducing work or steps? Or are we just moving the work to someone else, or another department? What can we do to improve the process rather than just moving the work to someone else?

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.