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Hire a strong facilitator to keep people in check with the ability to enforce the ground rules! If you must, talk with strong minded individuals before the walk and pull them aside if you need to during the walk. Remember, everyone on the walk is counting on you!

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.