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Primarily it could be simply from habits. Habits are very powerful, and can effect new process assimilation significantly, especially if process workers had been doing the old process for a very long time. New processes and building new habits take…
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Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.