In your experience, what is the best technique you have used to get buy-in for these tools from skeptical leaders and stakeholders in the business?

A couple things work:

Success stories being told by leaders they admire or their peers
Tours of Lean organizations they admire that use the tools…they get a vision

Tracy O'Rourke

Tracy is a Managing Partner at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.

Tracy O'Rourke

What advice would you give to gain staff buy-in on 5S?

How do you convert an organization to start using A3s if they do not see the value?

If we are talking about improving the quality of a service provided, should the FMEA focus on what the support agent provides and what the customer receives separately, or both at the same time?