Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.
Setting a measurable target is important and hopefully the target considers the Voice of the Customer. The Check/Study Phase determines how far or close you are to meeting the target. Sometimes, not hitting the target means you look for additional…
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