Does every output and every input correlate to one or to multiple customers?

I am assuming you are talking about the use of the SIPOC (a chart that shows Supplier, Input, Process, Output, Customer). In this case, the process steps are high level and may incorporate many steps. With a SIPOC, there can easily be a one to many relationship for outputs. A single output might have multiple…

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Carol Knight-Wallace

For more than 25 years, Carol Knight-Wallace has been helping organizations in the public and private sectors achieve excellence through Lean Six Sigma application, project management, strategic planning, and facilitation. Her experience includes Fortune 100 financial services companies, healthcare, manufacturing, government, non-profit, and higher education.