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This can be a tough thing to do, but the bottom line is that they may not yet see the value in doing root cause analysis. Tell them whats in it for them if you do the root cause analysis. Everyone loves to tune into WIIFM radio! That stands for “What’s In It For Me?”

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.