Yes, it does and because of that it’s important that we set the ground rules on asking why, be respectful, and explain it carefully before launching into the 5 Whys. Historically, people may not have had good experiences when people start asking why!

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.