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The advantage of Lean Six Sigma is its application to all industries and processes. HR functions are no exception. We have seen it applied to processes as broad as reducing the overall hiring cycle time at a Fortune 100 company to something tighter in scope like ensuring new employees arrive at orientation with the proper documents. Other key processes for improvement have been reducing application errors, improving interviewing processes, and creating standard work for disciplinary actions.

In fact, when organizations are in the early stages of Lean, applying 5S (Sort, Set in Order, Shine, Standardize, Sustain) is a great place to start. And, HR practices often see tremendous benefit using the Standardize step of 5S. Is there standard work (or consistent and clear steps) for:

  • Interviewing?
  • Reviewing applications?
  • Gathering requirements from the hiring manager?

The key is selecting the processes that are having the greatest impact on your ability to meet customer expectations and your organization’s goals and objectives.

Carol Knight-Wallace

For more than 25 years, Carol Knight-Wallace has been helping organizations in the public and private sectors achieve excellence through Lean Six Sigma application, project management, strategic planning, and facilitation. Her experience includes Fortune 100 financial services companies, healthcare, manufacturing, government, non-profit, and higher education.