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Good question! Value-Added Steps pass the 3 customer-focused criteria: The customer is willing to pay for it (cares) Transforms the item toward completion (something changes) Done right the first time (not an inspection/rework step). If it does not pass all three criteria, then the step is either Non-Value-Added or Non-Value-Added but required (NVA-r). The Value-Added…
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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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