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Great question! Since these concepts are truly key to good leadership. Advocacy involves “telling” whereas “inquiry” involves asking and listening. Most organizational cultures value “telling” over inquiry especially as people move up in status. Leaders are expected to “know everything” so they become less inclined to ask what’s going on. This leads to a loss…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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