A Design Project involves the creation of a non-existent process and requires extensive benchmarking and collection of the Voice of the Customer. These projects are addressed by DFSS (Design for Six Sigma) or DMADV (Define, Measure, Analyze, Design & Verify).

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Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.